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Shipping Information
We offer two reliable shipping methods to ensure your orders reach you swiftly and securely. Currently, we ship via SteadFast Courier and Pathao Courier. These trusted courier services enable us to deliver your items promptly and with utmost care. If you have any specific shipping preferences or questions, feel free to reach out to our customer support team. Happy shopping!
The delivery time for your package depends on several factors, including your location, the shipping method selected, and current order volumes. Typically, orders shipped via our standard shipping option are delivered within 2-4 business days from the date of shipment. For expedited shipping options, delivery times may be shorter.
Once your order is processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your package. Please note that delivery times may vary during peak seasons or due to unexpected circumstances.
At JafraMart, we currently focus on serving customers within our domestic market. While we do not offer international shipping at the moment, we are actively exploring opportunities to expand our reach globally in the future. We appreciate your interest and patience as we work towards providing worldwide shipping options. Stay tuned for updates on our international shipping services. In the meantime, we're here to assist you with any other inquiries you may have.
For deliveries within Dhaka city, the shipping charge is 60tk per order. If you're located outside Dhaka city, the shipping charge is 120tk for deliveries throughout the whole of Bangladesh. These shipping charges are applied per order, regardless of the number of items you purchase.
We strive to keep our shipping fees reasonable while ensuring timely and secure delivery of your items. If you have any further questions regarding shipping charges or any other inquiries, please don't hesitate to contact our customer support team. We're here to assist you throughout your shopping experience at JafraMart!
Payment
At JafraMart, we offer a variety of convenient payment methods to ensure a seamless shopping experience for our customers. You can make your purchases using the following payment options:
Bkash
Nagad
Visa & Mastercard
Bank Transfer
With these trusted payment methods, you can securely complete your transactions with ease. If you have any questions or encounter any issues during the payment process, please feel free to reach out to our dedicated customer support team for assistance. Happy shopping at JafraMart!
At JafraMart, we prioritize the safety and security of our customers' online shopping experiences. We have implemented robust measures to safeguard your personal and payment information throughout the purchasing process. Our website utilizes secure connections (https://) and industry-standard encryption technologies to protect your data.
Additionally, we offer a variety of trusted payment methods, including Bkash, Nogod, Visa & Mastercard, and Bank Transfer, ensuring that you can choose the option that best suits your preferences and provides peace of mind.
We continuously monitor our platform to maintain a safe environment for online transactions. If you have any concerns or encounter any issues while shopping with us, our dedicated customer support team is always available to assist you.
At JafraMart, your security is our priority, and we are committed to providing a safe and reliable online shopping experience for all our customers.
Orders & Returns
Placing an order at JafraMart is quick and easy with our user-friendly WordPress and WooCommerce platform. Follow these simple steps to complete your purchase:
Browse our website: Explore our wide range of products and select the items you'd like to purchase by adding them to your cart.
Review your cart: Once you've finished shopping, click on the cart icon to review the items in your cart. Make any necessary adjustments to quantities or remove items if needed.
Proceed to checkout: When you're ready to place your order, click on the "Proceed to Checkout" button. You'll be directed to the checkout page to enter your billing and shipping information.
Enter shipping details: Provide your shipping address and select your preferred shipping method. If you have any special instructions or requests, you can include them in the order notes.
Choose a payment method: Select your preferred payment method from the available options, including Bkash, Nogod, Visa & Mastercard, and Bank Transfer.
Complete your purchase: Review your order details one last time to ensure everything is correct, then proceed to make your payment. Once your payment is confirmed, your order will be processed, and you'll receive a confirmation email with all the necessary details.
If you encounter any difficulties or have any questions while placing your order, our customer support team is here to assist you every step of the way. Happy shopping at JafraMart!
At JafraMart, we offer the flexibility for customers to shop with or without creating an account. While creating an account provides certain benefits such as order tracking and faster checkout for future purchases, it is not mandatory to place an order.
You have the option to proceed to checkout as a guest by providing your necessary information during the checkout process. However, if you prefer to create an account for added convenience and access to order history, you can easily do so during the checkout process or by clicking on the "My Account" option at the top of the page.
Rest assured, whether you choose to shop as a guest or create an account, we are committed to ensuring a smooth and hassle-free shopping experience for all our customers at JafraMart.
At JafraMart, we want you to be completely satisfied with your purchase. If for any reason you're not happy with an item you've received, we offer a hassle-free return process.
To return a product:
Contact Customer Support: If you wish to return a product, please reach out to our customer support team within 7 days of receiving your order. You can contact us via email at contact@jaframart.com or by phone at +8801897-925007. Our team will guide you through the return process and provide you with a return authorization if applicable.
Prepare the Item: Before returning the item, please ensure that it is in its original condition, unused, and with all original packaging and tags intact.
Packaging: Carefully package the item to prevent any damage during transit. You may use the original packaging or a suitable alternative.
Return Shipping: You are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe delivery.
Return Authorization: If you have received a return authorization from our customer support team, please include it with your return package.
Return Address: Ship the item to the address provided by our customer support team. Please make sure to include your order number and contact information with the return package.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to our return policy.
If you have any questions or need further assistance with the return process, don't hesitate to reach out to us. We're here to help make your shopping experience at JafraMart as enjoyable as possible.
At JafraMart, we understand that circumstances may arise where you need to modify or cancel your order. Here's how you can make changes or cancel your order:
Contact our Customer Support: If you need to change or cancel your order, please reach out to our customer support team as soon as possible. You can contact us via email at contact@jaframart.com or by phone at +8801897-925007. Our team will assist you in making the necessary adjustments to your order.
Provide Order Details: When contacting us, please provide your order number and any specific details regarding the changes you'd like to make. This will help us process your request efficiently.
Timely Communication: It's important to reach out to us promptly if you need to change or cancel your order. Once an order has been processed and shipped, we may not be able to make modifications.
Cancellation Policy: Please note that order cancellations may be subject to our cancellation policy. Any applicable fees or restrictions will be communicated to you by our customer support team.
We strive to accommodate our customers' needs to the best of our ability and ensure a positive shopping experience with JafraMart. If you have any questions or concerns about changing or canceling your order, don't hesitate to reach out to us. We're here to help!
Tracking your order at JafraMart is easy and convenient. Once your order has been processed and shipped, you'll receive a confirmation email containing your order details and a tracking number.
To track your order:
Check your email: Look for the confirmation email in your inbox. This email will contain a tracking number along with a link to our chosen courier service's website.
Visit the courier's website: Click on the tracking link provided in the email or visit the website of our chosen courier service directly. Enter your tracking number in the designated field to view the status of your shipment.
Track your order: Once you've entered the tracking number, you'll be able to see real-time updates on the whereabouts of your package, including its current location and estimated delivery date.
If you encounter any issues or have questions about tracking your order, our customer support team is here to assist you. Simply reach out to us via email at contact@jaframart.com or by phone at +8801897-925007, and we'll be happy to help.