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Return Policy

At JafraMart, we prioritize your satisfaction with every purchase. If for any reason you’re not happy with an item you’ve received, we offer a hassle-free return process to ensure your peace of mind.

Returning a Product

  1. Contact Customer Support: Please reach out to our customer support team within 7 days of receiving your order to initiate a return. You can contact us via email at contact@jaframart.com or by phone at +8801897-925007. Our team will guide you through the return process and provide a return authorization if applicable.

  2. Prepare the Item: Before returning the item, ensure it is in its original condition, unused, and with all original packaging and tags intact.

  3. Packaging: Carefully package the item to prevent any damage during transit. You may use the original packaging or a suitable alternative.

  4. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for safe delivery.

  5. Return Authorization: If you have received a return authorization from our customer support team, include it with your return package.

  6. Return Address: Ship the item to the address provided by our customer support team, ensuring to include your order number and contact information with the return package.

  7. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to our return policy.

Important Note: If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request by calling our customer care support number within 3 days of the delivery date. Please note that change of mind is not applicable as a return reason for certain products.

If you have any questions or need further assistance with the return process, do not hesitate to contact us. We’re here to ensure your shopping experience at JafraMart is as enjoyable as possible.